Shipping policy

Last Updated: August 11, 2026

At Zenthry, we work with trusted third-party manufacturing and fulfillment partners to produce and ship our products directly to you.

Our products are made and fulfilled after an order is placed, which helps us maintain product quality while avoiding unnecessary inventory.

1. Order Processing

After you place an order on zenthry.in, your order is sent for processing and fulfillment.

Orders generally require 2–5 business days for processing and production before they are handed over to the shipping carrier.

Processing time may vary depending on:

  • Product availability

  • Order volume

  • Manufacturing requirements

  • Holidays or weekends

  • Unforeseen operational circumstances

Once your order has been shipped, you will receive shipping or tracking information where available.

2. Shipping Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your delivery location and courier service.

Therefore, the overall estimated delivery time may generally be around 5–12 business days from the date your order is placed.

Delivery times are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, public holidays, weather conditions, courier delays, or other unforeseen circumstances may require additional time.

3. Shipping within India

Zenthry currently ships orders to serviceable locations across India.

Shipping availability may depend on the delivery address and the courier network serving that location.

If a particular location is not serviceable, we may contact you to discuss the available options.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order value

  • Shipping method

  • Promotional offers

Any applicable free-shipping offer will be subject to the terms displayed on our website at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the email, phone number, or other contact details associated with your order.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

The courier partner may make multiple delivery attempts.

Please ensure that:

  • Your shipping address is correct.

  • Your phone number is reachable.

  • Someone is available to receive the package when required.

If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reasons, additional delivery attempts or charges may apply where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

  • Name

  • Phone number

  • House/flat number

  • Street/locality

  • City

  • State

  • Pincode

Zenthry may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information after placing an order, contact us as soon as possible.

We will try to assist, but changes may not be possible once the order has entered processing or has been shipped.

8. Delayed Shipments

While we work with fulfillment and courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays

  • High order volumes

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote-location delivery

  • Incorrect address or contact information

  • Operational or technical issues

  • Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation, return, or refund.

If your order appears significantly delayed, please contact our support team with your order number.

9. Damaged Packages

If your package appears severely damaged when delivered, we recommend taking clear photographs or videos of the package before opening it.

If the product inside is damaged or defective, please contact us within 48 hours of delivery.

For complete information about damaged products, please refer to our Return & Refund Policy.

10. Lost or Undelivered Orders

If your order appears to be lost in transit or has not been delivered within a reasonable period after dispatch, please contact us.

We will coordinate with the applicable shipping or fulfillment partner to investigate the shipment.

The resolution may depend on the status of the shipment and the investigation conducted by the shipping or courier partner.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may vary based on delivery location, order value, courier service, and other factors.

Please ensure that you are available to receive and pay for the order when the courier attempts delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

12. Fulfillment Partners

Zenthry works with third-party manufacturing, printing, fulfillment, and shipping partners to produce and deliver orders.

Your order may be processed, packed, and shipped by one of our fulfillment partners on behalf of Zenthry.

We may share the information necessary to fulfill and deliver your order, such as your name, phone number, shipping address, and order details, with the relevant fulfillment and shipping partners.

These partners process such information for purposes related to manufacturing, fulfillment, shipping, and delivery.

13. International Shipping

At present, Zenthry primarily focuses on shipping within India.

If international shipping becomes available in the future, applicable shipping charges, delivery timelines, customs duties, taxes, and other conditions will be displayed separately.

14. Contact Us

If you have questions regarding shipping or the status of your order, please contact us:

Brand: Zenthry
Website: zenthry.in

Please include your order number when contacting us regarding an existing order.